Washington DC – September 8, 2015 – As part of Inova’s ongoing commitment to transparency and improvement, the health system today announced a new online resource for patients looking for the best available care: patient reviews of Inova Medical Group physicians. Inova is the first healthcare system in the Mid-Atlantic to make both star ratings and unedited patient comments available to the public.

In today’s world, patients consider online reviews to be a valuable part of their decision making process when choosing a new physician. Patients are already visiting sites like HealthGrades, Yelp! and vitals.com to make informed decisions about their healthcare needs. To add more quality data to their decision making process, Inova is publishing thousands of ratings and unedited comments about Inova doctors on Inova.org. The ratings will be presented as a five-star system, similar to most consumer rating sites and other leading health systems who have paved the way for this initiative. The feedback is collected by Press Ganey, an Indiana-based company that provides research and business consulting for more than half of the hospitals in the United States. All comments and star ratings are published anonymously to Inova Medical Group physician profile pages on Inova.org.

“Inova seeks every opportunity to meet the unique needs of each person we are privileged to serve,” said Loring Flint, MD, Chief Medical Officer, Inova. “By collecting, analyzing and publishing all comments, Inova can help patients make informed decisions when choosing their doctors. In turn, our physicians and office support staff use the feedback collected as an opportunity to make improvements to the quality of care and experience a patient receives in our outpatient practices.”

All comments are reviewed before they are posted on Inova.org and only withheld from publication if the comments are considered inappropriate, libelous or reveal patient information.

“We want our patients to have full access to unedited comments and trust that our patients will provide valuable and constructive feedback that will benefit both patients seeking healthcare and our providers,” added Dr. Flint. “Transparency is the future of healthcare and we look forward to continuing this dialogue with our community for years to come.”

Media Contact: Tracy Connell, tracy.connell@inova.org

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10 Comments

  1. Ric Humphreys on March 7, 2016 at 7:04 pm

    This is a note of appreciation for the care and support provided by Dr. Larry Belote, Inova Medical Group, Purcellville, VA. I have been a patient of Dr. Belote for well over 25 years, and while always a caring and thorough doctor this year my wife and I have had a host of medical issues where Dr. Belote has gone above and beyond what should be expected of any physician. His personal touch and sincerity have provided us a level of comfort that one can only receive from a trusted friend and excellent physician.

  2. Carrie on June 29, 2017 at 10:12 am

    Inova has amazing Doctors!

  3. Sophia Hannah on July 4, 2017 at 6:10 am

    The review process of patient feedback potentially sensors negative feedback and undermines their goal of transparency. The validity of a negative review should be determined by the prospective patient reader and not an Inova employee. There are many “faux review” websites that block/filter negative reviews.

    • InovaNewsroom on July 5, 2017 at 10:08 am

      Thank you for your comment, we are sure to share with our patient experience team. The patient comments collected from actual patients as part of our Clinical & Group CAHPS survey are published edit-free. Comments are only removed if they are profane, libelous, slanderous or risk the privacy of our patients. We are committed to posting all unedited positive and negative patient comments.

  4. Barbara on February 5, 2018 at 8:41 pm

    Dr. Eileen C. West deserves to be known and applauded for representing INOVA so well. Dr. West is a quality, personable, knowledgeable, and approachable doctor, and I’ve been seeking that for years. Getting the feeling that your doctor is actually listening to you versus watching the clock to make sure you’re in and out, is quite the rarity, especially in this fast-paced Metropolitan area. Dr. West is efficient but concerned, and I am encouraged to follow her instructions because of her investment in me. I’m not asking for much either, just the feeling when I leave the appointment, that my doctor and I are a team and we’re in this together. It’s my life we’re talking about here, and for the past 15 years no doctor managed to much remember my name, versus remembering details. Not even money can buy the feeling that your doctor is invested in your health and Dr. West does just this.

  5. Thomas on January 16, 2019 at 7:37 pm

    I just left the out patient surgery today at Loudoun…Everything was first class. I’ve had a few treatments at various local hospitals in the area, and I would rate your service the best. Everything was on-time and all nurses, staff, and doctors were on top of games including Dr. Roberts, Jennifer, Diane, Stephanie, Antoinette, and the Anesthesia team….Thanks for the quality care….Hope I’m never back but you understand that!!!

  6. Nena on June 5, 2019 at 11:40 am

    Dr. John Liljestrand is the most AMAZING doctor I have EVER seen in my entire life. Thank you INOVA for employing such an outstanding Physician. My doctor left INOVA (Gainesville location) and I was in a pinch and needed to get my son into the doctor for a medication refill, they told me that (AKA) Dr, John had some openings, I was reluctant at first because of the location being in (Centreville) and I am in the Gainesville area. Boy am I glad I took the appt. I will now continue to take my sons and myself to him from here on out.
    It is so hard to find a “Good” doctor, not only was he a excellent physician, he was extremely kind, caring, and has a wonderful bedside manner, he listens to you, you don’t feel rushed and you most certainly do not feel like just the net patient in line. I cannot say enough great things about this doctor. If you are looking for a new primary care doc then give Dr, John Liljestrand a try. Amazing!!!!

  7. Jackie on July 9, 2019 at 10:21 am

    I have been seeing Dr. Jocelyn Serrano located in Gainesville for almost 10 years now and have always had excellent service. I’ve also had to see others when she was not in and managed to get an appointment with no problems. I’ve also had the pleasure of using other doctors services and agree with one post which stated how INOVA has improved over the years. I would also like to state how attentive she is to your needs and does everything she can to make sure your needs are met. While I am quick to give praise because we all need to hear when we are doing well as well as when issues arrive. The communication between patient and doctor is important which leads me to point out that the patient portal is excellent at managing that very issue. Thank you.

  8. Rebecca Fox Stoddard on December 18, 2019 at 11:14 am

    Inova Primary Care – McLean
    I am continually impressed with the Doctors in this practice. I prefer a holistic approach to health care. I am open to natural and conventional medicine as needed and as it best suits healing and future health. While this office at INOVA is not an Integrative, or Holistic practice, I have been continuously impressed with the three doctors at this particular location. I have found Dr. Anna Zamskaya (no longer at this location) and Dr Homaira Behsudi-Wali (joined Dec 2019) to be highly knowledgeable, professional and compassionate. While very efficient with their time, they also make it a priority to really listen, dive deeper into underlying health issues, explore alternatives, and to develop a mutual health plan. And, did I say they LISTEN? A precious and valuable trait these days in the medical field. I can’t recommend them enough, particularly for those of us with complex chronic health issues not falling into neat care plans. As other reviews have commented on billing and admin challenges, (which I have experienced too), I choose to look beyond, as the medical care has been exceptional.

  9. Jeffrey on February 27, 2020 at 10:32 am

    Review for Dr. Michael B. Foster – Cardiologist in Gainesville , VA
    Because of the outstanding care I have received from Dr. Foster I wanted to write this review so that I may help anyone looking for a great cardiologist in the Gainesville, VA area. Dr. Foster is one of the best doctors I have seen. He is knowledgeable and takes the time to listen and discuss any questions or concerns you may have. You never feel rushed during your appointment. From my first appointment I knew I had found a great doctor. I would highly recommend Dr. Foster for anyone in need of a kind, caring and knowledgeable cardiologist.

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