Inova Mount Vernon Hospital receives strong patient satisfaction ratings

Proud Past, Promising Future

The New Year began with Inova Mount Vernon Hospital (IMVH) experiencing robust growth and strong gains in patient satisfaction and clinical quality. This comes at a significant time, as IMVH will be celebrating its 40th anniversary in October 2016.

“We have never been more excited about the future of Inova Mount Vernon Hospital,” notes IMVH CEO Deborah Addo. “Each day, our care team works hard to deliver high-quality, highly reliable care to those we are privileged to serve.”

A Superior Patient Experience

Often, what separates a good hospital from a truly great one is the patient experience. It’s important to ask: Are patients not only well cared for, but do they and their loved ones believe they are fully informed and involved in their care? Are they treated with care and compassion? Does the hospital staff seek every opportunity to meet patient needs? Thanks to positive recent patient survey responses, IMVH is proud to say it can answer each of these questions with a resounding “yes.” The following responses, comprising the period Jan. 1, 2015, through Nov. 17, 2015, offer a glimpse into how patients perceived their experiences at IMVH:

Emergency Room (ER) Care

In the Emergency Department, 91.3% said they had an overall good patient experience. Here are some of their reasons for saying so:

• Courtesy of nurses – 94.3%
• Courtesy of physicians – 93.6%
• Physicians took time to listen – 93.5%
• Nurses concern for privacy – 93.0%
• Physician communication about treatment – 91.5%

In-Hospital Admissions

For patients who are admitted, IMVH scored an overall 95.0% rating for overall care.  Some of the reasons why include the following:

• The skill of physicians – 97.4%
• The skill of nurses – 95.1%
• Friendliness/courtesy of physicians – 93.5%
• Attention to special/personal needs – 92.0%
• How well the staff worked together for you – 94.3%
• Overall, 94.9% of IMVH inpatients say they are likely to recommend the hospital.

Outpatient Care

In the outpatient setting, the overall rating of care was 96.6%. Important factors cited by patients include:

• Confidence in the skill of the physician – 97.6%
• Friendliness of the physician – 97.6%
• Friendliness of nurses – 97.5%
• The degree to which the staff worked together – 97.3%
• Confidence in the skill of nurses – 95.6%
• Overall, 96.2% of IMVH outpatients say they are likely to recommend the hospital.

These responses paint a picture of a strong community hospital delivering excellent care in a way that puts patients’ needs first.

New Facilities to Match Superior Care

Beginning in 2013, IMVH embarked on a multiyear, $80-million dollar renovation and facilities enhancement program. The value of this investment is already beginning to show.

In October 2014, the hospital opened two new large, state-of-the-art operating room suites that better fit the needs of surgeons and staff in the operating room areas.

The following month, IMVH dedicated the new Mark and Brenda Moore Patient Tower. The tower includes 40 new all-private patient rooms in a healing, aesthetically pleasing setting, and features new special patient treatment areas to deliver enhanced orthopedic and rehabilitative services care.

In the summer of 2015, IMVH dedicated its new main patient and visitor lobby area. Patients and visitors now enter the hospital through a new and beautiful “front door.” Many have remarked on the positive power this wonderful new first impression brings them.

As 2016 marches forward, so too does construction of the hospital’s new Veatch Family Emergency Department. Set to open shortly after the hospital’s 40th anniversary celebration, the new ED is the next jewel in the continuing transformation of Inova Mount Vernon Hospital.

Leading National Organizations Take Notice 

Last summer, U.S. News and World Report named Inova Mount Vernon Hospital the No. 6 “Top Hospital” among 52 hospitals across the Washington, DC, metro region, up from No. 13 the year before.

In October, the Leapfrog Group, the nation’s preeminent healthcare patient safety advocacy organization, awarded the hospital its 3rd consecutive “A” rating for patient safety.

Locally, we were recognized by the Mount Vernon-Lee Chamber of Commerce as the Chamber’s “Large Business of the Year.”

And in November 2015, Inova Mount Vernon Hospital was named a “Guardian of Excellence Award” winner for clinical quality by Press Ganey Associates, Inc. for sustained high performance in clinical quality. This award recognizes top-performing health care organizations that have consistently achieved 95th percentile or above performance in key clinical and patient satisfaction areas.   Read more about this honor >

Your world-class community hospital

Learn more about Inova Mount Vernon Hospital at inova.org/imvh