Inova partners with ChartSpan to elevate chronic care management for patients

Fairfax, VA – March 26, 2024 – Inova Health System and ChartSpan, a leading provider of Chronic Care Management (CCM) solutions, announced a strategic partnership aimed at enhancing the delivery of chronic care management services to patients in Northern Virginia and the Washington, DC metropolitan area.

This collaborative effort combines ChartSpan’s dedicated Chronic Care Management (CCM) services with Inova’s renowned expertise in healthcare to offer patients a comprehensive and tailored approach to managing their health. Chronic Care Management ensures that Medicare patients with two or more chronic conditions receive continuous support and coordination of care, ultimately improving their quality of life and health outcomes.

Key elements of this partnership include:

  1. Seamless Integration: ChartSpan’s CCM services will be seamlessly integrated into Inova’s existing healthcare infrastructure, enabling efficient and secure data sharing and communication among healthcare providers, care coordinators, and patients.
  2. Personalized Care Plans: Patients with chronic conditions will benefit from personalized care plans, developed collaboratively by Inova’s skilled medical providers and ChartSpan’s care coordinators. These customized plans will ensure that patients receive tailored care that addresses their specific conditions and health goals.
  3. Enhanced Patient Engagement: The partnership will empower patients to actively participate in their healthcare journey. Through monthly engagement and a 24/7 nurse line, patients can connect with their care coordinators, ask questions, and receive real-time guidance.
  4. Improved Health Outcomes: CCM can enhance patient health outcomes, reduce hospital readmissions and lower patients’ overall healthcare costs.
  5. Increased Access: This collaboration will expand access to CCM services for a broad population in the Northern Virginia and Washington, DC region, making it easier for patients to receive the care and support they need to manage their chronic conditions effectively. CCM is now available at all Inova primary care locations.

“We are excited to partner with Inova and about the impact this collaboration will have on their patients by leveraging ChartSpan’s proven track record in delivering quality Chronic Care Management services,” said Christine Hawkins, CEO of ChartSpan. “We believe in a personalized approach to enhance the patient experience, leading to better health outcomes through our proactive care delivery model, while improving high-cost utilization.”

Samuel M. Jones, MD, President of the Inova Primary Care Service Line stated, “This partnership with ChartSpan reflects a shared commitment to enhance the delivery of Chronic Care Management (CCM) services and driving positive health outcomes for patients. The addition of ChartSpan will strengthen our ability to support patients in maintaining their health and offer increased availability for coordinating and guiding their healthcare needs.”

If you’d like to learn more about Chronic Care Management and other value-based care programs, you can visit For more on Inova, visit

Media Contact:
Leah Flair
Vice-President of Marketing, ChartSpan

About Inova

Inova is the leading nonprofit healthcare provider in Northern Virginia and the Washington, DC Metropolitan area. With expertise and compassion, Inova partners with patients to help them stay healthy, treating illness, heal injury and looking at a patient’s whole health to help them flourish.​ Through its expansive network of hospitals, primary and specialty care practices, emergency and urgent care centers, and outpatient services, Inova provides care for more than one million unique patients every year.  Total patient visits exceed four million annually, demonstrating our ability to deliver the best clinical care and ensuring a seamless experience for all who rely on us for their healthcare needs. Consistently ranked and recognized as a national healthcare leader in safety, quality and patient experience, Inova’s world-class care is made possible by the strength and breadth of its network, its 24,000 team members, technology and innovation. Inova is home to Northern Virginia’s only Level 1 Trauma Center and Level 4 Neonatal Intensive Care Unit and provides high-quality healthcare to every person in every community we are privileged to serve – regardless of ability to pay – every day of their life.

About ChartSpan

ChartSpan is the largest full-service Chronic Care Management organization in the United States. In addition to turnkey CCM programs, ChartSpan offers Annual Wellness Visit software, Remote Patient Monitoring enrollment services, and quality improvement services. ChartSpan now partners with more than 150 practices and health systems to provide value-based care to Medicare beneficiaries.

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