Inova Mount Vernon Hospital offers superior E.R. care

E.R. Ranks in Top 1 Percent in Patient Satisfaction

More than 40,000 patients receive their care through Inova Mount Vernon Hospital (IMVH) Emergency Department each year — about 110 people each day. Even as construction continues on pace to open the new hospital E.R. this fall, patients are giving rave reviews about the care they are receiving here now.

Survey results from the one-year period March 15, 2015, to March 15, 2016 — more than 1,300 responses — show that the Emergency Department at IMVH scored in the 99th percentile (top 1 percent) for patient satisfaction.

IMVH’s E.R. achieved Press Ganey’s 99th percentile patient satisfaction scores in the areas of:

• Arrival/check-in
• Nurses
• Physicians
• Testing
• Care and concern for visiting family and friends
• Handling insurance information
• Personal patient issues
• Overall assessment

IMVH always seeks to assess and measure itself against other top hospitals. Meet a few members of the emergency care team, who share in their own words what motivates the team in its service to patients:

“When people turn to us for emergency care, they come to us at some of the most vulnerable moments in their lives. We have a chance to treat them not only in a clinically excellent way, but to do it in a way that lets them know how much we care. I love that Inova Mount Vernon Hospital’s Emergency Department team can combine such excellent care into a community hospital feeling. It really is amazing to be part of it.”
–Leon Druma, Emergency Department Nurse

“I love my job here at Inova Mount Vernon Hospital. We understand why we are here — to help people. We always seek opportunities to involve patients as partners. Getting better and staying healthy is truly a team sport, and patients are so important as full team members.”
–Rosy Ortiz, Emergency Medical Technician

“I am privileged to work with an amazing group of physicians. All are smart, personable, and treat our patients and colleagues with the deepest respect. Patients can feel that; you can’t fake that. Our team is really good at what we do and grateful for the opportunity to serve the people of our community.”
Ginny Khanna, MD, Emergency Physician

The New Veatch Family Emergency Department Scheduled to Open Fall 2016

The new Veatch Family Emergency Department is all about saving lives. The larger, more efficient E.R. will mean giving patients from the community the best possible care, when every second counts.

Generous support is essential to the success of completing this project. About $4 million of philanthropic support is required to help make the new E.R. a reality.

Local entrepreneur and longtime Inova Mount Vernon Hospital supporter, Jeffrey Veatch, has generously committed a $2 million lead matching gift. This means that for every dollar donated from the community, Jeff is personally matching — dollar for dollar — up to $2 million.

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