Posts Tagged ‘patient experience’
Inova uses survey data to improve patient processes and communication
Focus on the Patient Experience: Inova Fair Oaks Hospital Receiving a patient satisfaction survey after a hospital stay or procedure is a common occurrence for people across the country, including those who’ve come to Inova. But what happens to that data? Julie Hudtloff, Inova Fair Oaks Hospital‘s Senior Patient Experience Leader, answers some questions about…
Read MoreNew hospital job: Patient satisfaction officer, The Washington Post, November 2, 3014
Hospitality in hospitals is trending across the nation. Inova was ahead of the curve bringing on Paul Westbrook over two years ago to lend his expertise in hospitality that he gained as an executive with Marriott and the Ritz-Carlton. Read more
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