Patients Can Now Seamlessly Find Inova Doctors and Instantly Schedule Appointments Online with Zocdoc
New Service Powered by Zocdoc Delivers an Accessible, Simple Healthcare Experience to Inova Patients
Falls Church, VA – April 27, 2016 – Inova introduced a new service that helps patients more seamlessly access Inova physicians via online scheduling. At launch, the service facilitates online appointment-making with participating providers across primary care, additional physicians, specialties, and appointment availability to be added in the coming months. This service is powered by digital health marketplace Zocdoc.
In addition to existing functionality on inova.org, patients can now access this free service by visiting inovadocs.org, or by downloading the free Zocdoc mobile app. Mobile accessibility greatly increases access and convenience for patient as more than half of the platform traffic currently comes from mobile web and the app. Patients can see doctors’ schedules in real time, along with qualifications, verified patient reviews, photos, and additional tools for selecting providers who best fit their needs. Patients can then choose an open timeslot and schedule their own appointment with a few clicks.
This service removes friction from the traditional patient experience by eliminating time-consuming phone calls, helping patients book with Inova doctors 24/7 (even when the office is closed), and even sending email and text reminders about upcoming appointments to help reduce no-shows.
“By putting patients first, this partnership will greatly enhance patient satisfaction and will also help bring more patients to Inova. As reflected in our vision, Inova Medical Group is committed to optimizing the health and well-being of each individual we serve – in this case, by increasing access and enhancing the patient experience,” stated Tim Gramann, Chief Operating Officer, Inova Medical Group. “In addition, improved access results in better clinical outcomes. The easier we make it for patients to do business with us, the more patients we will attract and retain. By participating in the Zocdoc marketplace, we will be best positioned to attract consumers in our market who are looking to form new provider relationships.
Residents in the Washington, DC metro area wait more than 17 days on average for medical appointments, according to a study by healthcare search and consulting firm Merritt Hawkins & Associates. However, the typical Zocdoc appointment takes place within 24 hours. This is made possible by Zocdoc’s online marketplace that shows doctors’ real-time availability – including last-minute cancellations and no-shows – to patients who are seeking care. Inova is proud to unite modern patients and doctors with this cutting-edge technology, and to deliver the great healthcare experience patients expect and deserve.
Media Contact: Tracy Connell, tracy.connell@inova.org
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About Inova Medical Group
Inova Medical Group is a team of talented and experienced physicians employed by Inova, providing world-class healthcare for the Northern Virginia and greater Washington, DC, metro area.
More than 400 physicians – experts in primary care medicine and adult specialties – are located throughout the region. Our physicians work together with Inova’s extensive network of hospitals and outpatient facilities.
About Zocdoc
Zocdoc is the tech company at the beginning of a better healthcare experience. Each month, millions of patients use Zocdoc to find in-network neighborhood doctors, instantly book appointments online, see what other real patients have to say, get reminders for upcoming appointments and preventive checkups, fill out their paperwork online, and more. With a mission to give power to the patient, Zocdoc’s online marketplace delivers the accessible and simple experience patients expect and deserve. Zocdoc is free for patients and available across the United States via Zocdoc.com or the Zocdoc app for iPhone and Android.